FAQs

Do you have a question?

We offer you comprehensive support by providing clear and concise answers to the questions most frequently asked by our valued customers.

Explore this section to get useful information about our products, services and more.

If you cannot find the answer you are looking for, do not hesitate to contact us directly, our team will be happy to help you.

What are your delivery times?

We take 7-14 days to deliver to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Do you provide order tracking/tracking information?

Yes, you can contact us three days after placing your order to request the tracking number (email: info@baouby.com )

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item to email: info@babouby.com and we will send you a similar replacement item as soon as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time.

If you still feel you need help tracking your order, please contact us at: info@baouby.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter.

If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the/or the products concerned are not sales.

For more information, please read more about our refund policy